Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product is received. For packages lost in transit, all claims must be submitted no more than 14 days after the estimated delivery date.
You can report problems with an order by emailing us your problem and photos to firstname.lastname@example.org. We require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
Our policy lasts 14 days. If 14 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange. For packages lost in transit, all claims must be submitted no more than 14 days after the estimated delivery date.
To be eligible for a return, we require a receipt or proof of purchase and your item must be unused and in the same condition that you received it.
RETURN: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
EXCHANGE: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
Please confirm that your shipping address was correct and verify that you were in touch with your local post office to try and locate the lost order.
Keep in mind that if tracking information states an order was delivered but you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Bleu Piglet Boutique will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it - Bleu Piglet Boutique would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address.
In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."
If you are unable to locate the package you will need to place a new order to have it reshipped. We recommend filing a claim with the courier for reimbursement - however, be mindful that claims through USPS or FedEx can often take several weeks before being resolved or refunded.
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive notice once the order arrives back to our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.
If you gave us the wrong address, then you are held responsible. Usually, the package is sent back to the return address. Please send us the correct address and we will reship. However, packages are sometimes not returned to the sender. In this case, you would have to process a new order to replace the original.
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