Frequently Aked Questions

Returns / Policies / Shipping

Returns

How long do I have to submit a claim for a return/exchange?

What if the product is damaged in the mail?

How do I report a problem with my order?

Policies

What is your return/exchange policy?

Who is responsible for order fraud?

Shipping

What if the order is lost in the mail?

What happens if a package isn't delivered, but the tracking states that it did?

My order shows it is being returned to sender, what now?

What if my address was wrong?